Frequently asked questions
Didn’t find your answer? Contact support via Telegram or email.
What is SHARA-TV?
An IPTV service: 1000+ TV channels, catch-up archive and a video library over the internet on Smart TVs, set-top boxes, smartphones and computers.
Channel list →
Can I try it for free?
Yes, 24 hours for free. To get the trial, link Telegram to your account; the trial is available once per account and per Telegram account.
How to get the trial →
How much does a subscription cost?
Plans start at $3.00 for 30 days. You can pay for 1, 3, 6 or 12 months at once.
Plans →
How do I pay?
Top up your balance in your account and buy a plan from the balance. Top-up methods: Visa MasterCard EUR/USD/UAH, MasterCard EUR/USD/UAH, Visa MasterCard UAH, Карты МИР, СБП - основной, СБП - альтернативный, ЕРИП, PayPal, Криптовалюта. The fee of each method is shown on the top-up page.
Is there a top-up bonus?
Yes: top-ups of $25 or more receive a 20% bonus.
Which devices are supported?
Samsung, LG and Hisense Smart TVs via Media Station X, Android TV and Google TV via our own app, and smartphones, tablets and computers in any player that supports M3U or Xtream Codes.
Setup guides →
How many devices can I connect?
A subscription includes 3 simultaneous devices. You can raise the limit up to 10 in your account for $1.00 per month per extra device; the charge covers the remaining days of the subscription.
What internet speed do I need?
At least 10 Mbps for HD and 25 Mbps for 4K. For slow connections there is a plan with a lighter stream.
Which countries does it work in?
SHARA-TV works in any country — all you need is an internet connection with enough speed.
Is there a catch-up archive and a TV guide?
Yes. The archive keeps up to 5 days, and the TV guide (EPG) is already included in the playlist.
Can I pause my subscription?
Yes, in your account. The subscription is extended by the length of the pause. You can pause up to 2 times per 30 days and not earlier than one day after activation; if you don’t resume manually, the pause ends automatically after 60 days.
How do I renew?
In your account under “My orders” — for 1, 3, 6 or 12 months from your balance. You can enable auto-renewal: the package renews itself if the balance is sufficient.
Can I switch plans?
No, you can’t switch plans before the current term ends. You can order another plan once the current one expires.
Can I get a refund?
A refund is possible if the service was not provided for technical reasons on our side or access was not granted. Contact support within 24 hours of payment and include your order number. See the user agreement for details.
User agreement →
Someone else got my playlist link. What should I do?
Reset the link in your account under “My orders” and update the playlist in your player. The old link will stop working.
A channel doesn’t play or buffers. What should I do?
Switch the server in your account — you can also test the servers there and pick the best one for you. If that doesn’t help, contact support.
Are movies and series included?
Yes, the video library is included in every plan. Your account has a separate playlist, Xtream Codes credentials and VPortal for it.
Can I choose the playlist language?
Yes: category names in the playlist can be in Russian, Ukrainian, English or German. The language is set per package in your account.
Is there a referral program?
Yes: invite friends with your link from the “Referral program” section of your account and earn 10% of their top-ups. Withdrawals start at $10.
How do I contact support?
Support is available 24/7: message us on Telegram or email [email protected].
Message on Telegram →