Support

What to include in your message

• your account login or email;
• the order number if the question is about a package or payment;
• your device and player;
• what exactly is not working: channel, time, error text or a screenshot.

Never send your account password — support doesn’t need it.

Solve it yourself

• A channel doesn’t play or buffers →
• Someone else got your playlist link →
• How to renew →
• How to pause a subscription →
• Refunds →
• How to connect a device →
• All frequently asked questions →